Like most of the large brewers we take health and safety very seriously. Flood water can harbour a multitude of harmful bacteria, and although we don’t intend to ingest any flood water, we also don’t want to spread any potential bacteria onto other surfaces and our homes. If a flood occurs please let us know in the first instance, we can assess the situation from there. Usually this would mean that we would not be able to attend until the area has been suitably cleaned to a professional standard and paperwork provided.

please note, this is a requirement of most large brewers, they will not attend for any repairs unless you have had the area affected professionally cleaned.

This would fall into a similar category as the flood with a slight difference. We may still be able to attend if there is evidence of rodents in the cellar along as the sign is not affecting the area we will be working in. generally this shouldn’t affect us much unless the floor is covered in rat waste.

Please note, as with flood damage most big brewers will not attend for any faults or installations until you have had a clean bill of health from a pest control company.

This would all depend on the lighting, if the cellar is above ground and there is an external door we can open for light then we will be ok. If the cellar is underground and is pitch black then unfortunately we would not be able to attend. As this would mean a cancellation we would need as much notice as possible. However, if the powercut has happened on the day of your appointment and can not be resolved in time we would not charge the cancellation fee.

Of coarse, as long as we do not have any other appointments that day we are more than happy to reschedule for a different time free of charge. If we are fully booked for that day but we have availability the next we may be able to squeeze you in.

We require 24 hours notice for cancellations. If we are given less than 24 hours we may need to charge a 50% cancellation fee.

This is subject to change however.

we understand that everyones situations change, there will always be instances where something happens that we can’t get out of, child care, doctors appointments etc. please reach out as soon as you can and we will see what we can do. If we have the space and we can reschedule for another time of that day, we will not charge the cancellation fee.

We are sorry you wish to cancel. Please send us an email at Info@voyagershook.com at least 30 days before you wish to end your contract. As written in the terms and conditions to cancel a yearly contract does incur a 30% cancellation fee, this is taken from the remaining monthly payments and billed accordingly.